Return & Refund Policy

Standard Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return most items purchased from Clarus Pool & Spa within 30 days of the original delivery date, as long as they meet the following conditions.

Eligible Returns

• Items must be new, unused, and in original, unopened packaging.
• Only one opened unit per product SKU is eligible for return; all additional units must remain sealed.
• Returns must be initiated within 30 calendar days of delivery.

Ineligible Returns

• Items that have been used, damaged, or altered.
• Final sale items or items marked as non-returnable.
• Subscription orders that fall outside the cancellation window (see below).

Returns Process

To start a return or refund request, please submit a request through our Returns & Refunds Form.

Before submitting your request, please have the following information available:

• Order number
• Product name or SKU (if known)
• Reason for the return or refund request
• Photos of the item, if applicable

Once your request is received, our team will review the information provided and contact you with next steps.

If approved, we will provide return instructions and a Return Merchandise Authorization (RMA) when required.

Important: Returns sent without prior authorization will not be processed. We won’t be notified, and no refund or replacement will be issued. Unauthorized returns may be refused.

Submit a Return or Refund Request

All return and refund requests must be submitted through our online Returns & Refunds Form.

Using the form helps us review your request faster by collecting your order information, return reason, photos, and supporting documentation up front.

After submission, you'll receive a confirmation email with your ticket number. Please keep this number for future reference.

Order Cancellations

Orders may be canceled before they are processed for shipment. Once an order has shipped, it cannot be canceled and must follow the standard return process outlined above.

To request an order cancellation, please submit a request through our Returns & Refunds Form as soon as possible.

Refunds

• Refunds will be issued to the original payment method within 7–10 business days after your return is received and inspected.
• Original shipping charges are non-refundable.
• You are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items

If your order arrives damaged, defective, or incomplete, please submit a request through our Returns & Refunds Form within 3 business days of delivery.

Include:

• Your order number
• Photos of the damage
• A description of the issue

Once verified, we’ll issue a refund or replacement.

Lost or Stolen Packages

• Once a package has been marked as delivered by the carrier, responsibility for the shipment transfers to the recipient. While Clarus Pool & Spa cannot guarantee replacement or reimbursement for lost or stolen packages, we will make reasonable efforts to assist with carrier investigations when possible.
• If your package appears lost in transit, please submit a request through our Returns & Refunds Form so our team can investigate and assist with the carrier claim process.

Subscribe & Save Returns

• Subscribe & Save items follow the same 30-day return policy.
• Changes to your subscription (pause, skip, cancel) must be made by 4:00 PM PT the day before your next scheduled shipment.
• If a subscription order processes before cancellation is submitted, the order may still be eligible for return per the guidelines above.

Wholesale & Reseller Returns

Authorized Resellers must follow the terms outlined in the Reseller Policy. Summary:

• Returns must be initiated within 30 days of the order date.
• Products must be unopened and in resalable condition.
• A 15% restocking fee may apply.
• Damaged goods must be reported within 3 business days of delivery with photo documentation.
• Resellers are responsible for shipping returns to our warehouse.

Purchases from Authorized Marketplaces

Products purchased through authorized third-party platforms or marketplaces (such as Amazon, Home Depot, Walmart, or others) must follow the return policy of that platform.

• We cannot process returns, refunds, exchanges, or cancellations for purchases made through third-party marketplaces or retailers.
• Return and refund requests for marketplace purchases must be submitted directly through the marketplace where the order was placed.