Shipping Policy

International Shipping Policy

• Clarus currently does not offer international shipping.
• We only ship orders within the contiguous United States (lower 48 states).
• We do not ship to Canada or any other countries outside of the United States.

P.O. Box Shipping

• We currently do not ship to P.O. Box addresses.
• A physical, verifiable street address is required for all orders.
• At this time, we are unable to deliver to P.O. Boxes, APO/FPO addresses, or use alternate couriers.

Subscription Order Shipping

• Domestic subscription orders ship free within the contiguous United States (lower 48 states).
• Individual subscription orders can be combined if they are shipping to the same address and payment record, using the merge feature in your subscription dashboard.
• Combined shipping will automatically occur for subscriptions scheduled to ship within 48 hours of one another (maximum of 2 shipments combined).
• Shipping charges for subscription orders are subject to change.
• To manage or combine subscriptions, please log in to your Clarus subscription dashboard.

Wholesale Shipping

• Wholesale accounts receive free standard shipping within the contiguous United States (lower 48 states).
• Expedited or express shipping options, if selected, will be subject to additional charges.
• Wholesale orders cannot be delivered to P.O. Boxes. A valid physical address is required.
• Shipping rates for expedited options will be calculated at checkout based on order weight and destination.

Backorders

• If an item is out of stock but available for backorder, it will be clearly indicated on the product page.
• Payment will be processed at the time of order placement.
• Backordered items will ship as soon as they become available.
• Estimated shipping timelines for backordered items will be provided on the product page when available.
• If your order includes both in-stock and backordered items, we may ship your in-stock items first and your backordered items separately at no additional shipping cost.
• You will receive a shipping confirmation email once your backordered item has shipped.

Order Tracking

• You will receive a shipping confirmation email with tracking information once your order has shipped.
• Please allow up to 24 hours for tracking updates to become available after shipment.
• Tracking availability may vary depending on the carrier used for your shipment.
• If you have not received your tracking information within 3 business days of placing your order, please contact our Customer Support team.

Address Changes & Delivery Issues

• Once your order has been placed, we are unable to guarantee changes to your shipping address.
• Please double-check your shipping address before completing your purchase.
• If an order is returned to us due to an incorrect address or failed delivery attempts, the customer may be responsible for any additional shipping fees to resend the package.
• If you experience any issues with your delivery, please contact Customer Support within 7 business days of the expected delivery date for assistance.

Lost, Stolen, or Damaged Packages

• We are not liable for lost, stolen, or damaged packages after they have been marked as delivered by the carrier.
• If your package is lost in transit, please contact Customer Support so we can assist in filing a claim with the carrier.
• If your package arrives damaged, please reach out to Customer Support within 3 business days of delivery and include photos of the damage for faster resolution.

Scheduled Closures

Our fulfillment centers are closed on major US holidays, including:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Orders placed during these closures will be processed on the next business day.