Warranty Coverage Policy

How to Submit a Warranty Claim

Follow these steps to get started:

1. Confirm your product is within the applicable warranty period (see coverage by product below).
2. Have your proof of purchase ready (order number, receipt, or invoice).
3. Do not dispose of the product, as you may be required to provide photos, videos, or return the item for inspection.
4. Submit your claim using our Warranty Claim Form.

Before submitting your claim, please have the following information available:

• Order number or proof of purchase
• Product name, model number, or SKU (if known)
• Description of the issue
• Clear photos or videos showing the problem
• Shipping address and contact information

Once your claim is received, our team will review the information provided and may contact you for additional details if needed.

If your claim is eligible, we will provide further instructions and, when applicable, issue a Return Merchandise Authorization (RMA).

Important: Do not return any products without prior authorization. Unauthorized returns will not be accepted or processed.

Warranty Claim Portal

All warranty claims must be submitted through our online Warranty Claim Form. Using the form helps us review your claim faster by collecting the required information, proof of purchase, photos, and product details up front.

After submission, our team will evaluate your claim and provide next steps, which may include troubleshooting, replacement options, repair service, refund consideration, or an RMA if product return is required.

What’s Covered

Clarus Pool & Spa products purchased directly from claruspool.com or from authorized retailers are covered under warranty against defects in materials or workmanship when used under normal conditions and according to provided instructions.

If a product experiences a performance failure during the warranty period, contact our Customer Support team with proof of purchase to request service.

Warranty Coverage

Want extended protection? Register your product here.

We offer a limited warranty on all Clarus Pool & Spa products. By registering your purchase and signing up as a Clarus member, you may qualify for an additional 1-2 year of warranty coverage on eligible items, such as filter systems, bundles, and other qualifying equipment.

Extended warranty eligibility may vary by product or promotion.

Bonus Coverage Available

Want to double your coverage? After registering, you can unlock 1–2 additional years of bonus coverage on top of your Extended Warranty by redeeming your Bonus Warranty. Learn more here.

Note: Registration is required to unlock either form of extended coverage. Bonus Warranty must be redeemed within 30 days of delivery by submitting a qualifying social media post. Visit our Warranty Registration Page for eligibility and instructions.

Clarus Warranty Tiers

What’s Not Covered

The following are not covered under warranty:

• Normal wear and tear, including consumable parts (e.g., test reagents, O-rings, filter media, seals)
• Products purchased from unauthorized sellers or third-party resellers not listed as official partners
• Any product without proof of purchase
• Open-box, used, or refurbished items sold by third parties
• Cosmetic damage not affecting function
• Product loss or theft
• Issues caused by:
  • - Improper installation or use
  • - Exposure to extreme conditions (e.g., freezing temperatures, chemical damage)
  • - Accidental damage or misuse
  • - Modifications or repairs by unauthorized service providers

Products that have already been repaired or replaced under warranty do not receive a renewed coverage period. The original delivery date still applies.

Warranty Service

If your item qualifies for warranty service, we may offer one of the following solutions:

• A full or partial refund, depending on the condition and issue.
• Repair of the defective component or part.
• Replacement with a product of equal or comparable value.

Authorized Marketplace Purchases

If you purchased your product from an authorized third-party retailer or marketplace (such as Amazon, Walmart, Home Depot, or Lowe’s):

• Warranty coverage still applies, as long as the seller was authorized.
• Returns and refunds must be handled through the platform you purchased from.
• Warranty service (repairs or replacements) will only be offered through Clarus after eligibility is verified.

If you're unsure whether your seller is authorized, contact our support team before submitting a claim.

Undeliverable or Refused Packages

If your order is undeliverable due to an incorrect address, refusal upon delivery, or failure to sign, and it is returned to us, you may be responsible for reshipment fees and any applicable restocking fees.

Authorized Retailers

Below is a list of Clarus Pool & Spa’s authorized retail partners: